Refund Policy

Subscriptions (Creator, Studio) are billed monthly in USD through our payment partner Creem, who processes the payment as our reseller and merchant of record. Taxes may apply depending on your country. Subscriptions renew monthly until cancelled. See our Terms of Service.

You can request a full refund within 7 days of your first payment if you have used less than 10 minutes of transcription in that period. Email support@grobaz.com from your account email.

Cancel anytime before the next billing date to avoid being charged again. Renewal payments are not refunded, but your plan stays active until the end of the paid period.

The Free plan has no payment, so there is nothing to refund.

Questions about billing or refunds: support@grobaz.com.