Terms of Service

These terms are an agreement between you and an individual based in Pakistan, who runs GroBaz (grobaz.com) as a sole operator. GroBaz is not yet a registered company. “We” and “us” below mean that operator.

By creating an account or using GroBaz, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the service.

GroBaz makes AI-generated captions for videos. You upload a video and choose its spoken language and how the captions should be written (in the language's own script, or in Roman letters). We transcribe it; you edit and style the captions; then you export a video with the captions burned in, or a subtitle file. We may add, change or remove features over time.

• You must be at least 13 years old to have an account.
• If you are under 18, you need permission from a parent or guardian to use GroBaz.
• Paid plans must be bought by an adult (18 or older) — if you're under 18, by your parent or guardian.
• You may not use GroBaz if you've previously been banned from it.

• Give accurate information when you sign up, and keep your email address up to date.
• Keep your password secret. You are responsible for what happens under your account, so tell us straight away at support@grobaz.com if you think someone else has used it.
• An account is for one person. Don't share it, or create several accounts to get around plan limits.

GroBaz has three plans: Free, Creator and Studio. Each plan sets how many minutes of video you can transcribe per billing period, the longest video you can upload, how much storage you get and the highest export resolution. The current prices and limits are on our pricing section.

• Limits are enforced. When you reach one, that action is blocked until your allowance resets at the start of your next billing period or you move to a bigger plan. Unused minutes don't carry over.
• Only completed work counts. A transcription that fails or is cancelled doesn't use any of your minutes.
• Pricing is early and may change. We're a new service and are still working out our prices and limits. If we change the price of a paid plan you're on, we'll tell you by email at least 14 days before it applies to you, and you can cancel before then. Changes in your favour (like higher limits) can apply straight away.
• Paid plans will become available once payments are set up; until then, only the Free plan can be chosen.

• Paid plans are billed in advance, once per month, through [payment provider — to be added].
• Your plan renews automatically each month until you cancel.
• You can cancel at any time. You keep your paid plan until the end of the period you've paid for, then your account moves to the Free plan. Your projects are kept, but if they use more storage than the Free plan allows, you won't be able to upload or export more until you free up space.
• Apart from what the refund policy below allows, payments are not refunded, including for part of a month.

Transcribing and rendering video costs us real money from the moment you use them, so we can't offer refunds after a plan has been used. The Free plan exists so you can try GroBaz properly before paying. Within those limits, here's what we refund:

• Your first payment for a plan: a full refund if you ask within 7 days of the payment and have used no more than 10% of that period's transcription minutes. This applies once per person.
• A renewal you didn't mean to keep: a full refund if you ask within 48 hours of an automatic renewal and haven't transcribed or exported anything since it renewed.
• Charges made by mistake, such as a duplicate payment: refunded in full.
• Problems on our side: if a fault in GroBaz stops you from using what you paid for (for example, transcription or exports not working for a long period), we'll refund you for the time affected, or extend your plan if you prefer.

How to ask: email support@grobaz.com from the address on your account, with the date of the payment. If you qualify, we refund the full amount to your original payment method and move your account to the Free plan. How long the money takes to reach you depends on [payment provider — to be added] and your bank.

Please contact us before disputing a charge with your bank; we'll usually sort it out faster. Nothing in this policy takes away any rights you have under the consumer law where you live.

You own the videos you upload and the captions and videos you make with GroBaz. To provide the service, you give us permission to store, process and transform your content (for example, extract its audio, send it for transcription, and render your exports) — only for that purpose, and only while you keep it with us. We don't sell your content and don't use it to train AI models.

You are responsible for your content: you must have the right to upload it and to publish what you make from it, including the rights of anyone who appears or speaks in it.

Don't use GroBaz to upload, create or share:

• anything illegal, or that promotes illegal activity;
• sexual content involving minors, of any kind;
• content that harasses, threatens or incites violence or hatred against people;
• content you don't have the rights to, such as other people's videos uploaded without permission;
• content meant to deceive people in a harmful way, such as scams or impersonation.

And don't try to abuse or disrupt the service, for example by:

• getting around plan limits (with multiple accounts, scripts or any other trick);
• accessing other people's accounts or data, or parts of the service you're not meant to;
• overloading, probing or attacking our systems, or interfering with other users;
• reselling or giving others access to GroBaz through your account without our written agreement.

We may suspend or close an account that breaks these terms, abuses the service or puts other users or the service at risk. Where it's reasonable, we'll warn you first and give you a chance to fix the problem; for serious abuse or illegal content we may act immediately. If we close a paid account for a reason that isn't a breach of these terms, we'll refund the unused part of your current period.

You can stop using GroBaz at any time and ask us to delete your account, as described in our Privacy Policy.

Captions, transcripts and Roman-script versions are produced by machine learning and may contain mistakes — misheard words, wrong names, spelling, timing or punctuation errors — especially with background noise, music, accents or mixed languages. You are responsible for checking and correcting them before you publish or rely on them. Don't use GroBaz where a transcription error could cause serious harm (for example, legal, medical or safety-critical uses) without careful human review.

We work hard to keep GroBaz running well, but it is provided “as is” and “as available”. To the extent the law allows, we make no promises that it will be uninterrupted, error-free or suitable for any particular purpose.

GroBaz is not a backup service. Keep your own copies of your original videos, and download your exports — they are deleted automatically after 24 hours.

To the extent the law allows:

• we are not liable for indirect or consequential losses, such as lost profits, lost revenue, lost data or harm to reputation, arising from your use of GroBaz;
• our total liability to you for any claim related to GroBaz is limited to the amount you paid us in the 12 months before the claim arose (or nothing, if you have only used the Free plan).

Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for harm we cause deliberately.

We may update these terms as the service changes. We'll update the date at the top, and for significant changes we'll email you at least 14 days before they take effect. If you keep using GroBaz after that, the new terms apply; if you don't agree, you can cancel and stop using it.

These terms are governed by the laws of Pakistan, and any dispute will be decided by the courts of Pakistan. If you have a problem, please email support@grobaz.com first — most issues can be sorted out quickly that way.

Questions about these terms, refunds or your account: support@grobaz.com.